Frequently asked questions

Most Cressi products carry a 24-month warranty from the purchase date against manufacturing defects. Keep your receipt — it is the proof of purchase we will ask for.

Create an account, press "Get support" and describe the problem. Attach photos of the defect and your purchase receipt — our team replies with the next steps.

Registration stores your serial number, dealer and purchase date with us. Any future claim is faster because your proof of purchase is already on file.

Dive computers show it in the settings menu or engraved on the case back; regulators carry it on the first stage; for other products check the label or packaging. Contact us if you cannot find it.

Often yes. Open a case describing the product and the fault; we will tell you whether a repair is possible and what it costs before anything is done.

Cressi recommends a service every 12 months or after about 100 dives, whichever comes first — and always after long storage.

It depends on the outcome and your country's consumer rules. Our team confirms the shipping arrangement in your case before anything is sent.

Use a sturdy box, protect the product with padding, include a copy of your case reference, and remove batteries where possible. Never ship pressurised tanks.

An account lets you track your case, reply to our team and register products in one place. You can also use the quick contact form without an account — we answer by email.

Use "Forgot password?" on the login page. Enter your email address and we send you a reset link.